ACCOUNT DELETION
Delete your Kinalumi account
You can request permanent deletion inside the app or contact Kinalumi if you no longer have access to it.
Last updated 26 August 2026- Open the Family tab.
- Select Privacy & account controls.
- Choose Delete account.
- Verify your identity, review the deletion scope and confirm.
Family Owners may need to transfer ownership to another adult first so remaining members are not locked out.
Request deletion without the app
Email the address below from the email used for your Kinalumi account. Use the subject “Delete my Kinalumi account”. Do not send your password, family PIN, child information or identity documents unless Kinalumi responds through a verified support process and explains why they are necessary.
Identity and household safeguards
Kinalumi verifies that the requester controls the adult account before deletion. If the requester owns a household with other adults, ownership must be transferred first. If the owner is the only linked adult, deleting the account also deletes the household and its managed child profiles.
What is deleted
- Your authentication account, active sessions and registered devices.
- Your Kinalumi profile, private calendar connections and private uploads.
- Optional analytics events tied to your account.
- If the whole household is deleted: profiles, schedules, tasks, groceries, chores, points, rewards, announcements and household files.
Where a household continues under another adult, shared records may remain for family continuity with the departing adult’s authorship removed.
What may be retained
Limited billing, fraud-prevention, support or legal records may be retained where required by law or needed to resolve a dispute. Encrypted backups are not used as live data and age out under provider retention schedules. Kinalumi will explain any exceptional retention that applies to a verified request.
Subscriptions
Deleting an account does not automatically cancel an Apple App Store or Google Play subscription. Cancel the subscription in the store account that made the purchase. You can request deletion even if a subscription is active.
Need help?
Contact privacy@kinalumi.com for deletion or privacy questions, or support@kinalumi.com for general assistance.