HELP & SUPPORT
How can we help?
Find straightforward answers about access, subscriptions, privacy and account management.
Last updated 26 August 2026Email support@kinalumi.com. Never include your password, family PIN, payment details or unnecessary information about a child.
Accessing your household
Adult members join through an invitation sent by a household administrator. Children can use a parent-managed device or PIN-protected shared-device mode and do not need their own email address.
Subscriptions
Purchases, renewals, cancellations and refunds are managed by the Apple App Store or Google Play account used to subscribe. Use Restore purchases inside Kinalumi if Premium is missing after reinstalling or changing devices.
Privacy and account deletion
Use Privacy & account controls inside Kinalumi to export data or request deletion. If you cannot access the app, follow the public account-deletion instructions or email privacy@kinalumi.com.
Security and suspicious activity
If you think someone accessed your account, reset your password, review registered devices and contact support. Security researchers should use the guidance on the Security page and email security@kinalumi.com.
Children’s privacy
Children do not need an email address. Parent-managed access, profile controls and family rights are explained in the Children’s Privacy notice.
Urgent safety situations
Kinalumi is a family organisation service, not an emergency or location-monitoring service. Contact local emergency services if someone is in immediate danger.